Address
86 Amesbury Road
Manchester M9 6JF United Kingdom
Refund and Return Policy
Effective Date: the 6th September 2024
Thank you for choosing Easy Peasy Mate as your trusted provider of quality products.
We want you to be completely satisfied with your purchase. Please read our Refund and Return
Policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return & Refund Timeline
We offer a transparent and customer-friendly return & refund timeline.
Returns are accepted within 30 days from the date of purchase.
We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
2. Acceptable Item Conditions
To be eligible for a return or refund, an item must be in its original condition, including all
tags and packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
page. Item must be returned to us for inspection prior to any refund.
You are also responsible for loss in value (as agreed upon with us) if an item isn’t returned new, unused and complete.
3. Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges.
Our policy aims to be reasonable. Return postage is your responsibility, and we strongly recommend using a tracked or insured service.
For refunds, we offer the following options:
Replacement/Exchange: We’ll replace the item with a different size, colour, or a better quality
item as per your preference, subject to availability.
Money Refund: We’ll return the cost of the item to the original payment method used for the
purchase.
Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
Partial Refund: In some cases, a partial refund may be provided if only part of the order is
returned.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
specific item returned.
Vouchers/coupons: We can issue a gift card with the refund amount for you to use on future
purchases.
Store Credit: You can choose to receive store credit, which can be used on any future
purchases with us.
4. Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website
are eligible for exchange, refund, or return. The following categories of products are generally
not eligible for the same:
Products with Expiration Dates: Items with a limited shelf life or an expiration date.
Hygiene-Sensitive Products: Items that come into direct contact with the body, such as
used underwear, earrings, or makeup.
Custom/Personalized Products: Items that have been specifically customized or
personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
individual items may not be eligible for exchange.
5. Refundable Items List
To provide you with a clear understanding of the products that qualify for refunds, we maintain
a list of refundable items. This list simplifies the process ensuring that you can easily identify
items eligible for refunds. You can find the refundable items list here (do przygotowania podstrona z listą pkt 5 I 6).
6. Non-Refundable Items List
We also maintain a comprehensive list of non-refundable items to ensure transparency and
clarity. This list can be found here (jw).
7. Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact
us at info@easypeasymate.shop. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Easy Peasy Mate!
Eurotarget Business Scouts Ltd
86 Amesbury Road
Manchester
Great Manchester
M9 6JF
United Kingdom
Last Updated: the 11th November 2024